Operational excellence is striving for efficacy throughout an organization’s processes. It contributes top line revenue by improving customer retention and better bottom line by optimizing the existing resources. Whilst this means keeping costs as low as possible, it also means adding as much value as possible and offering added value to the client in order to boost revenue. Thus, customer is at the centre point of operational excellence journey.
VAC®-Operational Excellence comprises the analysis, benchmarking and improvement of all operational activities in the chain. Focused improvements in quality, speed, cost, reliable delivery and innovation. The end goal of operational excellence is to ensure customer expectations are met on an ongoing basis by continuously improving the processes by which a business operates.
VAC® -Operational Excellence is an onsite execution based handholding journey where value addition is done by